Equality and Diversity in Service Provision
People are more easily engaged when they feel represented amongst their colleagues and peers. When employees are members of the communities that a business is working in or working with, it adds to both credibility and trust.
Beyond the benefits that relationship-building brings, your business also gains valuable cultural knowledge that will help you better understand the needs of the community you serve. For example, an employee with a disability may be more keenly aware of the needs of others in the disability community, and can act as an excellent resource for the identification of relevant goods and services for both community members and potential employees. Similarly, employees from diverse ethnic or linguistic backgrounds are better able to serve people from their communities, as well as increase the language and cultural capacity in a business.
We can help you with embedding equality in service provision under the Equality Act
To request further information please use the contact page